Troubleshooting tips
We can assist you! Visit Healow’s Help Center for helpful tips for logging in and using the Healow App. If you require additional assistance, please call us during normal business hours and a Trinova Medical Associate will be happy to help.
Simple Tips:
- Be certain your name is typed as it appears in the medical record – James instead of Jim/Jennifer instead of Jen
- Birthdates should be written as MM/DD/YYYY
- Telephone number should not have any special characters – just the numbers, no dashes or dots
- Be sure to check your junk mail for email confirmations! This email will come from eClinicalWorks
- Our practice code for the App is: EADGDD