TERMS & CONDITIONS


Last Updated: November 12, 2024

1. INTRODUCTION

Welcome to Trinova Healthcare LLC, doing business as Trinova Medical ("Trinova," "we," "us," or "our"). These Terms & Conditions ("Terms") govern your use of our services, website (www.trinovamedical.com), and communication systems. By accessing our services or providing your contact information, you agree to these Terms.

2. SMS AND COMMUNICATION SERVICES

2.1 Types of Messages

By providing your phone number, you consent to receive text messages including:

  • Appointment confirmations and reminders
  • Prescription refill notifications
  • Lab result availability alerts
  • Preventive care reminders
  • Health maintenance notifications
  • Practice announcements
  • Emergency notifications
  • Patient satisfaction surveys
  • Billing reminders
  • COVID-19 and public health updates


2.2 Message Frequency

  • Standard appointment communications: 2-3 messages per appointment
  • Prescription notifications: 1-2 messages per prescription
  • Health reminders: 1-2 messages per month
  • Practice updates: 1-2 messages per month
  • Maximum total: Up to 15 messages per month

2.3 Messaging Rates and Charges

  • Standard message and data rates may apply
  • Charges are determined by your wireless carrier
  • Trinova Healthcare is not responsible for any messaging or data charges
  • Contact your wireless carrier for information about your messaging plan

2.4 Opt-Out Instructions

  • You may opt-out of messages at any time by:
  • Texting "STOP" to our messaging number
  • Updating preferences in your patient portal
  • Calling our office at (850) 848-9500
  • Emailing: info [@] trinovamedical.com
  • Notifying our staff during your visit
  • After opting out, you will receive one final confirmation message.

2.5 Help Instructions

  • For help with messaging services:
  • Text "HELP" to our messaging number
  • Call our office at (850) 848-9500
  • Email info [@] trinovamedical.com

3. SERVICE TERMS

3.1 Medical Services

We provide primary care medical services in Pensacola, Florida

Services are subject to provider availability and medical appropriateness

Emergency services are not guaranteed; call 911 for emergencies

Telemedicine services are subject to additional terms and state regulations

3.2 Appointments

  • 24-hour notice required for cancellations
  • Missed appointments may incur a fee
  • Late arrivals may require rescheduling
  • Appointment reminders are courtesy services; you are responsible for keeping scheduled appointments

3.3 Payment and Insurance

  • Payment is expected at time of service
  • Insurance claims are filed as a courtesy
  • You are responsible for knowing your insurance coverage
  • Unpaid balances may be referred to collections
  • Payment plans must be arranged in advance

4. WEBSITE USE

4.1 Patient Portal

  • Keep your login credentials confidential
  • Notify us immediately of unauthorized access
  • Portal messages are not for emergencies
  • Response time may be up to 2 business days

4.2 Website Content

  • Content is for informational purposes only
  • Not a substitute for professional medical advice
  • We strive for accuracy but make no guarantees
  • Content may be updated without notice

5. PRIVACY AND SECURITY

5.1 HIPAA Compliance

  • We follow HIPAA privacy and security regulations
  • See our Privacy Policy for details
  • Protected Health Information (PHI) is secured
  • Business Associate Agreements are maintained with vendors

5.2 Data Security

  • We use industry-standard security measures
  • Encryption for data transmission
  • Regular security assessments
  • Staff training on privacy and security


6. LIMITATIONS OF LIABILITY

6.1 Medical Advice

  • Website content is not medical advice
  • Always seek appropriate emergency care
  • Contact our office for personal medical advice


6.2 Service Interruptions

  • Electronic services may have downtime
  • Alternative contact methods are available
  • We are not liable for communication failures
  • Critical issues should be handled by phone


7. TERMINATION OF SERVICES

We reserve the right to:

  • Terminate services with appropriate notice
  • Block abusive communications
  • Discontinue electronic communications
  • Require in-person visits when medically necessary

8. CHANGES TO TERMS

  • We may modify these Terms at any time:
  • Changes posted on our website
  • Effective immediately upon posting
  • Continued use implies acceptance
  • Material changes may be directly communicated

9. GOVERNING LAW

  • These Terms are governed by:
  • Florida state law
  • Federal healthcare regulations
  • HIPAA requirements
  • Local healthcare ordinances

10. CONTACT INFORMATION

Trinova Healthcare LLC DBA Trinova Medical
 2114 Creighton Road, Pensacola, FL 32504

Phone:  (850) 848-9500
Email: info [@] trinovamedical.com
Website: www.trinovamedical.com

11. ACKNOWLEDGMENT

By using our services or providing contact information, you acknowledge:

  • Reading and understanding these Terms
  • Consenting to electronic communications
  • Understanding opt-out procedures
  • Agreeing to payment responsibilities
  • Accepting privacy practices

For questions about these Terms, contact our office.